FTP Information

When transmitting files to us, we recommend the use of FTP instead of e-mail. Files can be sent by FTP using a web browser or an FTP program.

We strongly recommend using an FTP program over a web browser. If you do not have FTP software, see the FTP Programs page for suggestions.

To connect, you will require a username and password. Contact us to obtain the login information.

If you require further assistance, check the documentation that came with your program or ask us and we will do our best to help you.

Before Starting

Contact us for the username and password.

Advise us by phone or email when you have uploaded files so we know to look for them. If you have not included instructions with your upload, do so when contacting us.

Using a Web Browser

In the address field of your web browser, remove the current address, including the http://www. part, and type in the following:

ftp://username:password@ftp.imagetechoffset.com/

where username and password should be replaced with the values you were sent.

To upload the files, either drag the file/folder into the browser window or look in the file menu (for example) to see if there is an upload command.

Using an FTP Client

If you do not have an FTP program, get one now.

Every FTP program is different but the same information is required regardless of the program you use. Below are some general steps to follow. The order in which your program asks for the information may be different.

1. Create a new shortcut/site/bookmark. Call it something such as Imatec Digital inc..

2. Select FTP as the protocol if asked. Use port 21 (usually the port number is already entered or selected as the default.)

3. Enter ftp.imagetechoffset.com as the address to connect to. (Do not put an ftp:// or http:// in front of the address.)

4. Enter the username and password you were sent, and optionally have the program save the password.

5. If you have the option to use passive FTP, select it.

Note

- If you are sending files other than images (files ending in a .jpg, .tif, .bmp, etc), we suggest compressing/stuffing them to ensure they are transferred correctly.